Privacy Policy

Mai’s Vietnamese Kitchen
Aberdeen, Scotland
Effective Date: [Insert Date]

At Mai’s Vietnamese Kitchen, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your data when you visit our restaurant, use our website, place an order, or otherwise interact with us.

1. Who We Are

Mai’s Vietnamese Kitchen
[Insert full address]
Aberdeen, Scotland
Email: [Insert business email address]
Phone: [Insert business phone number]

We are the data controller responsible for the personal information you share with us.

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us Directly:

Name

Phone number

Email address

Dietary preferences or allergies (when placing an order)

Order and reservation details

Payment information (handled by third-party processors – we do not store card details)

Marketing preferences

Reviews, comments, or feedback

b) Information We Collect Automatically (Website use):

IP address

Browser type

Device information

Pages visited

Date and time of access
(via cookies or analytics tools – see our Cookie Policy if applicable)

3. How We Use Your Information

We use your data for the following purposes:

To process food orders and reservations

To communicate with you regarding your order or inquiry

To send promotional emails and updates (if you have opted in)

To improve our products, services, and customer experience

To comply with our legal and financial obligations

4. Legal Bases for Processing

Under the UK GDPR, we process your data on the following legal bases:

Consent – for marketing or special offers (you can withdraw at any time)

Contract – to fulfil an order or booking you make with us

Legal Obligation – to comply with tax, accounting, and other regulations

Legitimate Interest – for running our business and improving services

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties to help us operate our business, including:

Payment processors (e.g., Stripe, Square)

Booking or delivery partners (if applicable)

IT and website service providers

Regulatory or legal authorities where required by law

All third parties are required to comply with data protection laws and only process your data for specified purposes.

6. How We Store and Protect Your Data

We implement appropriate security measures to protect your data from loss, misuse, and unauthorised access.

Data is stored securely, either on-site or with trusted cloud service providers, and is only accessible by authorised personnel.

7. Data Retention

We retain your personal information only as long as necessary:

Order and transaction data: up to 6 years (for accounting and tax purposes)

Marketing data: until you unsubscribe or withdraw consent

Feedback or communications: for a reasonable period to respond and improve services

8. Your Rights

You have the following rights under data protection law:

Right to access the personal data we hold about you

Right to correct inaccurate or incomplete data

Right to request deletion of your data (where legally permissible)

Right to restrict or object to certain types of processing

Right to withdraw your consent at any time

Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [Insert email]

More information about your rights is available at www.ico.org.uk.

9. Cookies and Website Analytics

If our website uses cookies or tracking tools, these will be used to improve your browsing experience and for performance monitoring. You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy (if available).

10. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” above. Please check this page regularly to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Mai’s Vietnamese Kitchen
[Insert Address]
Aberdeen, Scotland
Email: [Insert Email]
Phone: [Insert Phone Number]

Would you like me to help you format this for your website or include it in a printable customer information sheet?